What if I paid but didn’t receive my tokens?
Make sure the exact amount was sent via the correct network
Ensure the transaction is confirmed on the blockchain
Check if the status is “Approved” in the Transactions tab
If tokens are still not credited — contact support at [email protected] with your transaction ID (TXN...) and a screenshot
Can I cancel my order?
Yes, you can click “Cancel Order” if you haven’t paid yet. After payment is made, cancellation is not possible.
What if I overpaid?
Contact support with the transaction ID and amount. Overpayments may be refunded minus network fees.
What if I sent funds via the wrong network?
Walme is not responsible for transactions made on unsupported networks. However, manual refunds may be possible in exceptional cases.
Can I get a partial refund due to user error?
Refunds may be possible but are not guaranteed. Each case is reviewed individually.
What does "Rejected" status mean?
Most likely:
Sent amount was below the minimum (e.g., 49.995 instead of 50.00)
Sent on an incorrect network (e.g., USDC on Polygon instead of Ethereum)
Payment was made after the order expired
In such cases, the order is canceled, and funds are automatically returned via the blockchain.