FAQs | Walme Help Center

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Last updated on Jan 25, 2026

How to Add Walme Card to Google Pay

1. Add your Walme Card to Google Pay - **Open “Wallet” (**or **“Google Pay” in some cases) **on your Android device. - Tap the “+” (Add) icon or select “Add payment method” / “Add card”. - Choose “Card”/”Payment Card” as the payment method type. - When prompted, enter your Walme Card details (you can either point out your camera on a card or fill all fields manually): - Card number - Expiry date - CVC/CVV Follow the on-screen prompts until Google Pay moves you to the verification step. 2. Confirm the verification code - Open the email inbox linked to your Walme Card. - Look for the email with the verification code from Google Pay.If you don’t see it, check your Spam / Junk folder. - Copy the code from the email. - Go back to Google Pay and enter the verification code into the field provided. - Tap “Confirm” or “Done”. If everything is correct, your Walme Card should now be added to Google Pay and ready to use. 3. What to do if you see “Call your bank” Sometimes, after entering all the details and code, Google Pay might show a screen like “Call your bank to complete activation” instead of activating the card automatically. Get Walme’s stories in your inbox Join Medium for free to get updates from this writer. Subscribe In this case: ❌ Do not call the bank — they couldn’t help you to activate a card. Instead, follow these steps: - Take a screenshot or photo of the screen with the “Call your bank” message. - Copy the card number of the Walme Card you tried to add. - Contact Walme Support and send them: - The screenshot/photo of the “Call your bank” screen - The card number you attempted to add Our support team will manually activate your card on the backend. Activation should be completed within 24 hours after you contact support. To contact support: https://help.walme.io/en/ 4. You’re ready to tap to pay Once your Walme Card is added and verified in Google Pay, you can: - Use your phone to tap to pay in-store - Pay online wherever Google Pay is accepted Walme handles the complexity under the hood — you just pay and move on with your day. 💳⚡️ If you run into any issues during the process, reach out to support with as many details (and screenshots) as possible — it helps us resolve your case faster.

Last updated on Jan 25, 2026

In which languages is Walme available?

Walme is available in several languages, including English, Ukrainian, German, Spanish, French, Korean, Portuguese (Brazil), Russian, Turkish, and Chinese. We are continuously adding more languages to make the platform accessible to a wider audience.

Last updated on Jan 25, 2026

How can I contact Walme support?

To contact Walme support, you can use the built-in support widget on the website or in the app. Simply click the help icon, and you can send a message directly to our support team. Alternatively, you can reach us via email at [email protected] or through the contact form on our website.

Last updated on Jan 25, 2026

Who has access to my assets?

Your assets are under your full control. Private keys and data are stored only on your device.

Last updated on Jan 25, 2026

How does Walme protect data and funds?

Walme employs modern encryption protocols and advanced security technologies to protect your funds and personal information. Your assets are under your full control. Private keys and data are stored only on your device. You can reach us by emailing [email protected] or by using the contact form on our website.

Last updated on Jan 25, 2026

What information is required for registration?

For basic use, only your email is needed. For features like the crypto card, you will need to complete identity verification (KYC).

Last updated on Jan 25, 2026

How do I register on Walme?

Registration is simple: you can sign up using your email or log in via social media accounts. For basic use, only your email is needed. For features like the crypto card, you will need to complete identity verification (KYC).

Last updated on Jan 25, 2026

Is the messenger secure?

Yes, our messenger is built on Matrix, an open-source decentralized protocol that ensures your conversations are protected by end-to-end encryption (E2EE). This means only you and the person you're communicating with can read the messages, guaranteeing the complete confidentiality of your conversations.

Last updated on Jan 25, 2026

What are bridges in the messenger?

Bridges in Walme allow you to communicate with users from other platforms such as Telegram, Slack, and Discord. You can stay within the Walme app and easily exchange messages with users of other messengers.

Last updated on Jan 25, 2026

Can I send cryptocurrency through Walme Messenger?

Yes, the Walme messenger allows you to send cryptocurrency, including the WLM token and other assets, directly in chats. It’s convenient for instant transfers between users.

Last updated on Jan 25, 2026

Is KYC required?

Yes, completing KYC is required to obtain a crypto card. This is a mandatory procedure to ensure security and comply with international regulations.

Last updated on Jan 25, 2026

Can I use cryptocurrency for purchases?

Yes, with Walme's crypto cards, you can use your crypto assets, including the WLM token, for everyday purchases both online and in physical stores. You can also withdraw cash from ATMs using your crypto card, giving you convenient access to your funds in fiat currency. Transaction Limits: E-commerce / POS transactions - Transaction limit: 10,000 - Daily limit: 15,000 - Monthly limit: 50,000 - Monthly count: No limit - Daily count: No limit ATM Transactions - Transaction limit: 5,000 - Daily limit: 5,000 - Monthly limit: 10,000 - Monthly count: No limit - Daily count: No limit

Last updated on Jan 25, 2026

What is the WLM token?

WLM is Walme's native token, granting access to premium features and offering various benefits to users. Key features of the WLM token include: - Participation in staking for additional rewards. - Access to premium analytics, AI signals, and other tools. - Reduced fees when using the platform and crypto cards.

Last updated on Jan 25, 2026

How does the Walme wallet work?

The Walme wallet is built using modern technologies, providing users full control over their assets. It supports a wide range of cryptocurrencies and tokens, including Bitcoin, Ethereum, USDC, SOL, POL, and others.

Last updated on Jan 25, 2026

What is Walme?

Walme is a multifunctional platform that combines a cryptocurrency wallet, messenger, and advanced Web3 tools. It is designed for easy financial management, secure communication, and interaction with decentralized services.

Last updated on Jan 25, 2026

What features are available on Walme?

Walme offers a multi-currency wallet, crypto cards, a messenger with cryptocurrency transfer support, integration with decentralized applications, bridges to communicate with other messengers, the WLM token, staking, and more.

Last updated on Jan 25, 2026