What if I paid but didn’t receive my tokens?
- Make sure the exact amount was sent via the correct network
- Ensure the transaction is confirmed on the blockchain
- Check if the status is “Approved” in the Transactions tab
- If tokens are still not credited — contact support at [email protected] with your transaction ID (TXN...) and a screenshot
Can I cancel my order?
Yes, you can click “Cancel Order” if you haven’t paid yet. After payment is made, cancellation is not possible.
What if I overpaid?
Contact support with the transaction ID and amount. Overpayments may be refunded minus network fees.
What if I sent funds via the wrong network?
Walme is not responsible for transactions made on unsupported networks. However, manual refunds may be possible in exceptional cases.
Can I get a partial refund due to user error?
Refunds may be possible but are not guaranteed. Each case is reviewed individually.
What does "Rejected" status mean?
Most likely:
- Sent amount was below the minimum (e.g., 49.995 instead of 50.00)
- Sent on an incorrect network (e.g., USDC on Polygon instead of Ethereum)
- Payment was made after the order expired
In such cases, the order is canceled, and funds are automatically returned via the blockchain.