Walme Token Sale – FAQ | Walme Help Center

ℹ️ Additional Info

How is the exchange rate calculated? Real-time via the NowPayments API. How long does it take to receive tokens? Usually 5–30 minutes after payment confirmation. In rare cases, up to 2 hours. Can I withdraw tokens to another wallet? Yes — after TGE, withdrawals will be available to any Solana-compatible wallet. Must I use a Solana wallet? Yes. Add your Solana wallet address in your profile before TGE. Can I participate without KYC? No. KYC is mandatory. Where can I see my current balance and history? Go to the My Token tab to see: - Token balances (purchased, referral, bonuses) - USD equivalent - Payment history - Current sale round

Last updated on Jan 25, 2026

🧾 Agreements, Legal, & Support

Where can I read the legal terms? - Token Purchase Agreement - Terms of Use - Privacy Notice (GDPR) Is there a contract for companies? Yes. After KYB verification, companies may request a SAFT via support. Can legal entities participate in the token sale? Yes, Walme offers SAFT agreements for companies. How can I contact support? 📩 [email protected] 📨 Telegram bot:@WalmeSupport_bot

Last updated on Jan 25, 2026

📆 TGE & Token Unlock

When is the TGE? Expected in Fall 2025. The exact date will be announced in the roadmap. When will I receive my tokens? All purchased tokens will be available for withdrawal after the token sale ends (TGE). Until then, they remain in your account. Can I sell or transfer tokens before TGE? No. Transfers are only available after TGE and listing.

Last updated on Jan 25, 2026

🎁 Referral Program

How much can I earn from referrals? 5% of each referred user’s token purchase will be credited to you in WLM. Where is my referral link? In your dashboard, under the Referral tab. When do I receive referral bonuses? Immediately after your referral’s transaction is confirmed. Where are the bonuses credited? To your Walme account, shown under “Referral Token” in the My Token section.

Last updated on Jan 25, 2026

🔐 Token Custody & Account Safety

Who holds the tokens before TGE? All tokens are securely held on the platform until TGE. After TGE, you can withdraw them to your Solana wallet. What if my account is blocked due to suspected multi-accounting? Contact support. You’ll be asked to verify your identity and explain the situation. If fraud is confirmed, bonuses and funds may be revoked. What if I changed my mind and didn’t pay? Nothing — your order will be automatically canceled with no obligations. Are there purchase deadlines? Yes, each round has a limited time. Follow the countdown timer in your dashboard. Is there an anti-fraud policy? Yes. Walme uses both automatic and manual tools to detect suspicious behavior: - IP analysis, device fingerprinting - Behavioral pattern tracking - Network and amount verification Violators may be: - Banned - Stripped of bonuses Disqualified from participation

Last updated on Jan 25, 2026

🔄 Cancellations, Refunds & Payment Issues

What if I paid but didn’t receive my tokens? - Make sure the exact amount was sent via the correct network - Ensure the transaction is confirmed on the blockchain - Check if the status is “Approved” in the Transactions tab - If tokens are still not credited — contact support at [email protected] with your transaction ID (TXN...) and a screenshot Can I cancel my order? Yes, you can click “Cancel Order” if you haven’t paid yet. After payment is made, cancellation is not possible. What if I overpaid? Contact support with the transaction ID and amount. Overpayments may be refunded minus network fees. What if I sent funds via the wrong network? Walme is not responsible for transactions made on unsupported networks. However, manual refunds may be possible in exceptional cases. Can I get a partial refund due to user error? Refunds may be possible but are not guaranteed. Each case is reviewed individually. What does "Rejected" status mean? Most likely: - Sent amount was below the minimum (e.g., 49.995 instead of 50.00) - Sent on an incorrect network (e.g., USDC on Polygon instead of Ethereum) - Payment was made after the order expired In such cases, the order is canceled, and funds are automatically returned via the blockchain.

Last updated on Jan 25, 2026

💸 How to Buy WLM Tokens

Which currencies can I use to buy tokens? You can purchase WLM with: - ETH - BTC - LTC - BNB - USDT (TRC20) - TRX - USDC (Ethereum) - BUSD - SOL - UNI - CAKE - AVAX Where do I pay? Via the NowPayments gateway after placing an order in your dashboard. Are there any fees? Yes, NowPayments may apply a small processing fee. It will be visible at the time of payment. How does the payment process work? - Select the currency and amount - The system calculates the token amount - Click “Make Payment” - A payment window opens with a QR code and wallet address - Once payment is confirmed, your token balance is updated How many bonus tokens will I receive? - During Pre-Seed: +30% bonus Additional Amount Bonuses may apply for larger purchases

Last updated on Jan 25, 2026

✅ Verification & Security

Is KYC required? Yes, all participants must complete identity verification (KYC) to comply with legal regulations. What documents are needed for KYC? - Passport or national ID - Selfie with the document - Proof of address (if requested) How long does KYC take? Usually up to 30 minutes. In rare cases, up to 24 hours. Why is KYC important? Without KYC, you cannot participate in the sale, receive tokens, or earn bonuses. This is a regulatory requirement. How does Walme ensure GDPR and compliance? Your data is processed in accordance with GDPR and stored securely in encrypted form. Walme Finance s.r.o., registered in Prague, Czech Republic (Company ID: 22161856), is the operator of the token sale and acts as a VASP (Virtual Asset Service Provider) under EU law. Is the token sale legal? Yes. The sale is conducted in compliance with applicable regulations. WLM is a utility token and is not classified as a security. Walme works with legal advisors to ensure full regulatory compliance.

Last updated on Jan 25, 2026

📌 General Information About the Token Sale

What is the Walme Token (WLM)? WLM is a utility token at the core of the Walme platform. It is used to pay transaction fees, access premium features, participate in platform governance, and earn rewards. Which network is the token issued on? The token is issued on the Solana blockchain. What is the total token supply? 10,000,000,000 WLM Current sale phase: Pre-Seed Round Minimum purchase amount: 50 USDT / USDC (12,500 WLM including bonus) Can I create multiple accounts? No. Creating multiple accounts is prohibited. Such accounts will be blocked with no refund. How to start participating in the token sale? - Register at tokensale.walme.io - Confirm your email - Complete KYC (identity verification) - Add your Solana wallet in profile settings Go to the Buy Token tab and place an order

Last updated on Jan 25, 2026